Email has become a standard form of communicating in the business world, but the protocols of using the Internet to exchange messages are still being formulated in many circles. Forbes.com, an Internet business newsletter, has created a list of do’s and dont’s for those regularly communicating via email that are worthy of consideration. The list includes:
• Assume all email is public
• Get to the point as early as the subject line and/or initial paragraph
• Keep as short as possible
• Break message up into paragraphs and bullets
• Forgo unnecessary graphic attachments
• Mirror your correspondent in style and tone
• When emotions rise, slow down
• Don’t resend unanswered email a second time
Opinions differ on the use of emoticons in business email. Greater detail about each of the above points can be found at the Forbes.com website
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